![]() ![]() For urgent requests, you may call our IT Service Desk at (415) 514-4100 to request technical assistance.To request technical assistant on ensuring your macOS upgrade is successful, you may open an IT ticket on our website at.If your computer is running UCSF IT Security Suite, please visit this web page for special instructions to follow before upgrading macOS: ( MyAccess login required).If you have a computer that is not supported by or subscribed with ITFS, or unsure, please consult one of the following options:.For "Type of Help", select the option Computer, Software, Mobile Devices and Printers.If you have an ITFS-supported computer still running macOS Mojave or older, please open a IT ticket to request to upgrade your macOS.To ensure our ability to continue to support your computer with application software upgrades after November 30, 2021, please consider one of the following options to upgrade macOS a newer version for continued support. Afterwards, all computers without the required security exception must be running vendor-supported operating system versions to satisfy UCSF minimum security standards. ![]() If your Mac is running macOS Mojave 10.14.x or any older versions, we suggest upgrading it to macOS Monterey (recommended) or macOS Big Sur (acceptable alternative). This proposed blockage is necessary because newly discovered vulnerabilities to security and information privacy in the operating system are no longer corrected by Apple with their periodic security updates for discontinued versions of macOS. Once a date is set, an announcement will be sent to the UCSF Community well in advance. We will block Macs running macOS Mojave 10.14.x or older from the UCSF network at a later date. By policy, all computers used at UCSF must run vendor-supported versions of operating systems to avoid security risks. IT Field Services stopped offering macOS Mojave 10.14.x as a re-imaging option to all Macs without an approved security exception. All versions of macOS older than 10.14.x also do not meet UCSF's minimum security standards. UCSF IT Field Services ended support of macOS Mojave 10.14.x since November 30, 2021. Security updates and maintenance from Apple discontinued as well. MacOS Mojave 10.14.x approached its end-of-life (EOL) and is no longer supported by Apple. Support ended at UCSF since NovemWhat is Happening? ![]()
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